FAQ

Payment Methods

What payment methods are there?

With us you can easily place your order

PayPal, Klarna, SofortÜberweisung, VISA, Mastercard, Maestro

pay.

Additional payment options

We also offer payment completion via one of the following payment service providers :

Google Pay, Apple Pay , American Express

When will my return be refunded?

Your return will always be credited according to the payment method you chose when ordering.

When will I receive confirmation of my return?

We reserve the right to refund the money only once we have received the return and we have checked what you have sent back. Please allow up to 2 business days for us to confirm your return.

This is how the purchase amount is credited depending on the payment method:

Credit card:

The credit will be credited back to the credit card account we debited. You will be able to see the chargeback on your next credit card statement. It may happen that the chargeback date on it is the same as the payment date.

PayPal:

The credit will be credited to the PayPal account you use. You can decide for yourself in PayPal whether the amount will be deposited into your PayPal account or returned to your bank account.

Klarna invoice or immediate purchase:

We will forward your refund to Klarna and then refund it there using your payment method.

How do I get a copy of my invoice?

You will receive your invoice in your order confirmation sent by email

If you no longer have this email, please feel free to contact our colleagues in support. We would be happy to help you here.

FAQ

shipping

How long does the delivery take?

The goods are usually dispatched within 48 hours of receipt of the order.

Basically, the general delivery time for our products is 6-9 working days . However, shipping times may vary, which we unfortunately have no influence on.

Where is my package?

We will inform you about the expected delivery time of your order in the order overview and in your order confirmation email - however, this time may vary depending on the items selected and the shipping method.


Why hasn't my order shipped yet?

Please give us some time to prepare your order for shipping. We usually ship orders within 48 hours, but some orders may take a little longer.


Can I change when and how my package will be delivered?

Yes that works! Our shipping partners DHL and DHL Express always send you an email to announce the package. You can use this to specify your desired delivery location, such as a parcel shop, or change the delivery day.


What happens if I'm not there on the first delivery attempt?

If the parcel delivery person doesn't find you, you can use the shipment tracking to see whether your parcel was delivered to a neighbor or to a branch, for example. In some cases a new delivery attempt will also be made.


My package should have arrived already!

Please use the shipment tracking to check whether the package was delivered to a neighbor. If it is not with a neighbor and the shipping status has not changed for 7 days, please contact us.

Contact

Do delivery and returns cost anything?

We basically offer 2 different tariffs :

  • Standard shipping for €4.99
  • Free shipping for purchases over €50

  • However, we are currently running a promotion where we are offering free shipping on all orders ! ✅

Return

  • We reserve the right to pass on the costs of a return to the customer
  • The right of withdrawal expires for selected products. Please contact us before purchasing to avoid any errors

Which countries does MyTrivia ship to?

Our products are currently only available in Germany, Austria and Switzerland and are only shipped within these.

However, we are working hard to expand our delivery options so that we can soon also serve customers outside of DACH.

We'll keep you updated!✅

FAQ

Order

Change or cancel order

If you would like to make a change or cancellation, please contact us directly in good time at:

help.mytrivia@gmail.com

or use our contact form before we have sent your delivery

Did you order from the wrong address?

Have you already ordered but the address is incorrect?

If the order has not yet shipped, please feel free to contact us and notify us of the change. We will then try to implement this.

For this we send a request to our logistics team.

However, we cannot guarantee that the change can be implemented in a timely manner.

If you do not receive your order, please contact us directly.

Contact