Right of withdrawal
Cancellation policy for purchase contracts
Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. (§ 13 BGB)
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. However, the prerequisite for this is that the goods are in an unused and undamaged condition. The statutory warranty obligation still applies.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable items (food, flowers or plants), custom-made items (special orders or personalized items), and personal care products (ex: beauty products).
We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
We also do not accept returns on discounted merchandise or gift cards.
Notification of your cancellation must be made within 14 days of receipt or non-acceptance of the goods.
Simply use any of the contact options on our website.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of withdrawal, you must contact us:
Full name, full address,
and if available: telephone number, fax number, email address
inform you of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax). You can use the attached sample cancellation form, but you are not obliged to do so.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you withdraw from this contract, we will repay to you all payments received from you, including delivery costs (except for additional costs arising therefrom), immediately and no later than fourteen days from the day on which the notice was given We have received your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
As a result of a revocation, we are also obliged to provide you with another valid address for return shipping. The goods are purchased from China when ordered and must be sent back there when returned in the event of a cancellation.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
We do not accept returns to the company address entered in the legal notice or the sender address on the delivery note.